ProHance says GBS leaders need real-time productivity visibility

At a shared services event in Kuala Lumpur, ProHance argued that enterprises need better, real-time insight into how work gets done to turn productivity goals into measurable gains. The company cited a survey showing 53% of GBS leaders see productivity as their top priority, even as many organizations still rely on manual reporting and lagging indicators. Why it matters: - Productivity has become a boardroom issue for Global Business Services and shared services teams. - ProHance says many enterprises still lack the visibility needed to make faster workforce and transformation decisions. - The gap between productivity goals and operational data can slow efficiency gains, capacity planning, and AI-led decision-making. What happened: - ProHance led a fireside session titled “Unlocking Scalable Enterprise Value” at the 13th Malaysian SSON Shared Services & Outsourcing Week in Kuala Lumpur. - The session featured Biddappa Sachin Machanda, Country Manager & VP, Southeast Asia at ProHance, in conversation with Krishna Rao, Vice President – Technology and Transformation at Datamatics. - The discussion focused on how Datamatics built a repeatable and scalable model for measurable efficiency using ProHance. The details: - ProHance’s recent industry survey found 53% of GBS leaders identified improving productivity as their most critical strategy for staying competitive. - Many organizations still use lagging indicators, manual reporting, and incomplete operational data for workforce and transformation decisions. - Machanda said organizations do not lack ambition around productivity and transformation, but they do lack actionable visibility. - Machanda said leaders need real-time insights into how work flows across teams, systems, and processes to make faster, smarter, and more scalable decisions. - ProHance and Datamatics said enterprises can gain real-time visibility into operational workflows and workforce patterns. - The companies said enterprises can identify inefficiencies early, before they grow into larger operational problems. - The session highlighted stronger data foundations for capacity planning, transformation initiatives, and AI-led decision-making. - The companies cited examples of up to $7.2 million in annual value creation for a 6,500-employee organization. - Rao said scalable productivity frameworks are becoming more important as enterprises balance growth, operational efficiency, and digital transformation priorities. - The session drew strong engagement from shared services and GBS leaders at the event. Between the lines: - The message reflects a broader shift from measuring productivity after the fact to managing operations in real time. - The emphasis on analytics and AI suggests enterprise buyers are looking for tools that connect workforce data to business outcomes, not just dashboards. - The Datamatics example gives the pitch a practical use case, which may matter more than generic productivity claims to shared services buyers. What’s next: - ProHance said it will keep focusing on helping enterprises improve productivity, optimize operations, and build data-driven workplaces. - The company is positioning its platform as a foundation for AI-ready measurement and workforce management. - Growing demand for measurable, analytics-driven transformation may keep pressure on GBS leaders to modernize how they track performance. The bottom line: - ProHance is betting that real-time operational visibility will become a requirement, not a nice-to-have, for enterprise productivity programs. - More information is available on ProHance’s website and the company’s LinkedIn page .